FAQ

Just click on the “Log In/Register” button at the top right of the page.

Yes. There is no obligation to create an account.

When you create an account, we add you to our mailing list for special offers. You’ll also be able to check-out faster on your next orders, as your info will already have been saved.

1. Browse our different products using the search function or by clicking on the different categories in the “Boutique” menu.
2. Choose the items you want to buy and click on “Add to cart”.
3. When you’re done shopping, click on the shopping bag to review your chosen items and place your order.
4. Enter your delivery address, delivery option, payment method and proceed to checkout.

Click on “Notify me when this product is back in stock”. We’ll send you an email as soon as the item you want is available again.

If you wish to withdraw from your order, you must notify us by email within 14 days of receiving the goods.

As soon as your order goes out for delivery, we send you an email with a tracking link. You can also track your order at any time by going to “My Account”, then “Orders” and “Track my order” where you’ll find details of your last order and your parcel number. Click on the parcel number to go to the carrier’s website where you can track your order in real time.

If you choose the Colissimo delivery option and you are out when the delivery is made, the driver will leave a card in your letter box indicating at which Post Office you can collect your parcel. Take this card and some photo ID when you go to collect your parcel.

All orders placed before 1pm between Monday and Friday are processed and sent out for shipping on the same day. Orders placed after 1pm are given priority processing on the next business day.

You’ll receive a confirmation email when your order has been handed over to the carrier, and can track your parcel on the OH Selection website.

• Collection from the OH Selection showroom at 48 Rue de Rivoli, 75004 Paris
• Delivery by Colissimo 24h/48h to your home, Monday to Saturday
• Delivery by Colissimo 24h/48h to your home, with insurance
• Delivery by Colissimo 24h/48h to a pick-up point
• Delivery by Colissimo 24h/48h for collection at a Post Office
• Free delivery by Colissimo for orders of €49 and more

We deliver to mainland France, French overseas territories, Europe, North America, Australia, Israel and Japan.

Payment can be made by:

– Bank card: Carte Bleue, Visa, Mastercard, American Express

– PayPal

Your account will be debited when you confirm your purchase.

Before proceeding to checkout, you will be asked to read and accept our terms and conditions.

The total amount for your order is debited as soon as your order has been accepted.

Sorry, we do not accept payments in instalments.

Payment is completely secure thanks to our online payment partner, PayPlug.

Your payment details are encrypted. We are never in possession of your payment details.

The secure payment system uses 128-bit SSL (Secure Sockets Layer) encryption. Encryption is by Ogone, one of Europe’s leading secure payment providers for online and distance selling, serving thousands of clients in 35 countries.

Enter the code in the designated field when placing your order.

Your promotional code cannot be combined with other offers. If you need further assistance, please contact our customer service.

If for any reason you are not entirely satisfied with an item, you can exchange it for a different size within 30 days of delivery. Items will only be exchanged if they are returned in new condition, unused and in the original, undamaged box with all accessories such as warranty card.

If the returned items were purchased at a discounted price or if you used a promotional code when making the purchase, the same discount will apply to the replacement item.

Log in to “My Account” and go to “My Orders”. Select the corresponding order, click on “Refund or Exchange” and follow instructions.

The replacement item will ship within 14 business days after the returned item has been put back into stock.

When the replacement item ships, you’ll receive a confirmation email with a tracking number.

You can return any item within 30 days. All items must be returned in new condition, unused and in the original, undamaged box with all accessories such as warranty card.

1. Go to “My Account” and log on to your account:

– Select the order that includes the item(s) you wish to return.

– Click on “Refund or Exchange”.

– Select the item(s) you wish to return, and indicate whether you would like a refund (return within 14 business days), a credit note or an exchange (return within 30 days).

– Indicate the reason for the return and confirm.

2. Print the postage-paid label (mainland France only).
3. Prepare the item(s) for return:

– Items must be replaced in their original box.

– Stick the postage-paid label on the parcel (mainland France only).

4. Drop off the parcel at a Post Office.

You’ll receive a confirmation email once we have received the returned items.

Refunds are made within 10 to 15 business days of receiving the returned item(s).

You can log on to your account from anywhere (workplace, internet café, etc.). If, however, you have no means of printing the postage-paid label, you can return items by post to the following address:

Objectif Horlogerie

48 Rue de Rivoli

75004 PARIS

FRANCE

Remember to include your order number, surname and first name in the parcel.

It’s free to return an item using the postage-paid label (see above, “How do I return an item?”).

If you cannot print the postage-paid label, please provide proof of postage costs and we will refund you up to €10 as a credit note.

Please note that this policy applies only to France. For any other country, the cost of returning an item or items for exchange or refund is paid by the customer.

If you have any questions or wish to make a suggestion, we’ll be delighted to answer your call from Monday to Friday, 10am to 6.30pm:

+33 (0)1 42 74 88 50 for assistance in French

+44 (0)1 42 74 88 50 for assistance in English

You can also contact us by email at: service@ohselection.com

If your query concerns order tracking or a return, please have your order number or return number ready.

Our Paris workshops take place at our showroom at 48 Rue de Rivoli, where we have fully equipped workbenches.

We also run workshops in Aix-en-Provence, Bordeaux, Lille, Cannes and Lyon, and travel outside France to Geneva, Brussels and Luxembourg.

1. To book a place at one of our workshops, go to “Workshops” at the top of the page.
2. Choose the workshop, then select a date and time in the calendar. Click on “Book now” then “Your order” and confirm.
3. You’ll receive a confirmation email as soon as payment has been made.

Cancellation notice must be received at least 7 days before the date of the workshop to be eligible for a refund.

Our workshops are open to all. No prior experience or knowledge of watchmaking is required.

The First Time workshop is open to participants from the age of 10.

We provide all the professional tools required for the workshop, as well as the Swiss mechanical movement that you will take apart and reassemble.

The First Time workshop lasts approximately four and a half hours.

Each workshop is for a maximum of 6 people. This is to ensure that the watchmaker-instructor can give everyone their full attention.

Our workshops include a coffee when you arrive, and coffee and biscuits during the break.

The workshop begins with an introductory talk, starting with a brief look at the history of watchmaking then identification of the different parts and their role in the movement. After the theory comes practice, when participants take apart, clean and reassemble a Swiss mechanical movement.

We’ve created gift vouchers as a simple way of giving one of our workshops as a gift. You have the choice of a First Time workshop in Paris, a First Time workshop in another French city, or a Master Time workshop. Find out more about our gift vouchers here.

We provide a printable voucher that you can give to the person in question.

Come with at least three people, and you can reserve a First Time workshop just for you on the date of your choice (weekday, weekend or evening). Contact us by email or telephone for full details.